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OUR CONTRACT WITH YOU

We aim to treat everybody in a fair and equal way. The following conditions are to give you a clear picture of our and your responsibilities and fulfill the requirements of the Consumer Protection regulations on package tours.

The contract

This contract is effective on our written confirmation to you and is governed by English Law. Both parties agree to submit to the jurisdiction of the English Courts. The contract does not include any travel arrangements, e.g. flights, made on your behalf through us with a third party.

Insurance

It is a condition of joining any of our holidays that you must be insured against medical and accident risks (to include repatriation costs, air ambulance and helicopter rescue services). We also strongly recommend that you take out cancellation insurance. You must carry proof of insurance (e.g. your insurance certificate) with you on the holiday.

Minimum numbers

Our tour requires a minimum number of 1 participant, we reserve the right to cancel any tour up to 6 weeks before departure due to unforeseen circumstances. We will not pay any compensation or be liable for any expenses you may have incurred such as travel fares, visas or vaccinations. If we do cancel your tour, you have the option of transferring to similar tour, at no extra cost or a complete refund of all monies paid to us.

Customer Care

We are committed to providing excellent care for our guests. If you should have any problems during your tour, it is essential that you notify us at the time and we will do our best to rectify them on the spot. Any complaint not so rectified should be notified to us in writing as soon as possible or within 28 days of your return.

Transfers

Airport/Hotel transfers are only included if you meet our transport, at the agreed time, as per the suggested flights. It is your responsibility to meet us at the tour start point or other agreed point at the agreed time. If you fail to arrive at the agreed time and place we shall not be responsible for additional costs incurred by you to meet up with the group.

Visits and optional costs

No entrance fees for visits to places of interest are included in the price of your holiday unless otherwise stated in the tour information.

Your responsibilities

All our biking/adventure tours involves an element of risk and it is YOUR responsibility to ride with due care at all times. You should WALK where you are not confident to ride. It is a condition of participating in our holidays that you will agree to wear an approved safety helmet and eye protection at all times while riding. If you bring your own bike you are responsible for keeping it in good working order. If you hire a bike from us you must notify us of any defects as soon as possible. On occasions a Bikegreece guide may remove a wheel (changing a tyre is one example). Irrespective of whether or not wheel removal has taken place it is YOUR ultimate responsibility to ensure that AT ALL TIMES the wheels are correctly secured tightly into the frame and are regularly checked by you for looseness. We can take no responsibility for any death or injury caused to or by you, or damage to or loss of property. You should keep valuables and your passport safely with you at all times.
It is necessary that you abide by the authority of the leader and during a tour if your behavior is detrimental to the safety and welfare of the group as a whole the tour leader may ask you to leave the tour without the right to a refund. There is a natural need to be flexible in a tour of this kind. The day to day agenda as advertised may change. It is fundamental condition of joining our tour that you accept this flexibility, and acknowledge that delays and alterations and their subsequent results, such as inconvenience, discomfort, or disappointment, are possible.

If you cancel your booking after you have paid in full the following cancellation charges will be made:

• Between 60 and 100 days before departure: 50% of the holiday cost.
• 60 days or less before departure (or fail to join the holiday): 100% of the holiday cost.
•The deposit of £75 is non refundable


These dates refer to our receiving written notification of your cancellation. We strongly advise you to take out insurance against irrecoverable cancellation costs.
If you are prevented from traveling on the holiday you booked by genuine circumstances (e.g. insurable risks or other circumstances beyond your control), you may transfer your booking to another person provided they meet all the requirements relating to that holiday. You must provide proof of why you are unable to travel at the time you transfer your booking. A transfer fee of £70 will be payable or £120 if the transfer is less than four weeks departure. Booking may not be transferred to another person in any other circumstances. Travel insurance is not transferable. We will let you know as soon as we can if, through no fault of your own, we are forced to significantly alter or cancel your holiday.
In these circumstances, you can choose one of the following options:

a. Cancel your holiday and receive a full refund.

b. Accept a substitute holiday. If the substituted holidays is of a lesser value, we shall also refund you the difference in price.


On arrival you will pay to Bikegreece a ‘local charge’. It is understood that this is to cover the cost of accommodation during your trip and that Bikegreece acts on your behalf in booking this accommodation for you. Bikegreece can not be held responsible for accidents, however caused to you, during your stay in the above mentioned accommodation.

 

BIKE HIRE CONDITIONS

Advance booking is necessary to reserve equipment.
The equipment including all accessories supplied, is let out on hire. The equipment remains the property of the Owner and the Renter will not sell, hire out or otherwise part with the possession thereof.


The Renter undertakes not to misuse the equipment and to return it with all accessories in the same condition as when received (ordinary wear and tear excepted). The Owners shall be entitled to charge the renter for any damages caused to the equipment during the period of hire. In the event of a breakdown, other than a result of the Renters’ misuse, the Owner will use his best endeavours to repair or produce the repair of the equipment.
The Owner shall not be liable for any damage or loss whatsoever, through breakdown or other defect in the equipment or other circumstances beyond the Owners control. The Renter shall indemnify the Owner with respect of all costs, claims, expenses and demands which he may suffer or incur and which arise directly or indirectly out of the use of the equipment during the period of hire. The Owner reserves the right to charge the Renter for partial or full settlement of any claim.

In the event of the equipment being stolen or lost, the Owner reserves the right to call upon the Renter to indemnify the Owner the replacement of the equipment, being not less than £250. However, should the equipment subsequently be returned in a satisfactory condition, the Owner hereby undertakes to refund the Renters indemnity within 14 days.

The Renter is over 16 and under 70 years of age, and will ensure that the equipment is adequately secured when not in use, will not use the equipment whilst under the influence of drink or drugs and will immediately notify the Owner in the event of the breakdown or loss of the equipment.

 

PAYMENT TERMS

We require a non-returnable deposit of £75 per person in order that we may confirm a booking on one of our trips.

The balance must be paid not later than 1 month before the departure date. I acknowledge that I pay Bikegreece, on arrival, a local charge, as detailed in this brochure.